Support
Licence activation
Activation needs an internet connection; afterwards the licence works offline for 14 days and renews itself in the background.
Activation steps
- 1
Open “Licence & purchase”
On Windows in the left menu or by clicking the licence status at the bottom left; on Android (direct edition) under Menu → App.
- 2
Enter your licence key
Windows: EBDW-XXXXX-XXXXX-XXXXX-XXXXX, Android: EBDA-… – upper/lower case and hyphens do not matter.
- 3
Activate
When successful, the “PRO – Activated” status and the offline validity date appear.
The Google Play edition has no licence key: the entitlement comes from the Google Play purchase.
New device, reinstalling
- After reinstalling on the same device the key can be activated again.
- On a new device choose “Move” when activating – PRO ends on the old device (its data stays there).
- At most two moves within 30 days; write to us if you need more.
- Deactivate: Licence & purchase → Release the licence from this PC.
Error messages
| Invalid licence key | Check the key (Windows: EBDW-, Android: EBDA-). |
|---|---|
| The licence is already active on another device | Choose “Move”. |
| At most 2 device changes within 30 days | Wait, or contact support. |
| This licence has been revoked | For example after a refund. Write to us if you think this is a mistake. |
| No connection to the licence server | An activated licence keeps working offline until it expires; activation needs internet. |