Frequently asked questions
Purchase and licence
Is there a subscription?
No. One-time price: Android €14.99, Windows €19.99. The online AI allowance of 50 questions per day is included.
On how many devices can I use it?
A licence is active on one device at a time and can be moved (at most twice in 30 days).
Can I try it before buying?
The Windows program runs as a trial without a licence (3 customers, 5 work orders, PDF with DEMO watermark). The fault code knowledge base on this website is free.
Can I get a refund?
The details are in the purchase and refund information.
AI
What is the online AI for?
Measurement-based diagnosis, an expert chat and photo analysis. For known codes the app answers instantly from the offline database.
What are the limits?
Online AI includes 50 questions per day per licence (per device for the Google Play edition). The service-wide AI capacity is additionally protected by a daily and a monthly cost cap: if it is reached, AI pauses temporarily – until the next day or month – while all offline features keep working. There is no separate AI subscription.
Can the AI be wrong?
Yes. Always verify technical values against the manufacturer's documentation.
Data and privacy
Where is customer data stored?
Only on your device. Only AI questions or photos you start and licence data reach the server.
Are there ads or tracking?
No – neither in the apps nor on this website.
Compatibility
Does it work with every e-bike?
The diagnostic flow is general, but verified code tables exist only for the listed systems. It does not replace a manufacturer diagnostic tool.
Does the app connect to the bike?
No: the apps do not read data from the vehicle. The planned Smart Hardware is meant to do this – in development.